• Provide first-line support for end-users, addressing inquiries and resolving issues related to various applications.
• Collaborate with internal teams to understand application functionality and user requirements.
• Investigate and diagnose application-related issues, ensuring timely and effective solutions.
• Escalate complex problems to higher-level support or development teams as necessary.
• Work closely with cross-functional teams, including developers, system administrators, and business analysts, to ensure seamless integration and performance of applications.
• Document and maintaining support knowledge articles, administration checklists and procedures.
• Strong problem solving and troubleshooting aptitude and the ability to work independently
• Excellent writing and presentation skills
• Flexibility and self-learning ability
• Must be a skilled communicator, director, and motivator -- ability to fully listen and understand co-workers and leadership and address their needs appropriately.
• Team player -- ability to work well with mangers and staff. Collaborative and compromising, able to foster a positive work environment.

• A bachelor’s degree in computer science or information technology or related field OR equivalent years of work experience
• Experience supporting applications in a warehousing, logistics or production environment preferred
• Must possess a positive attitude and eagerness to work to complete assignments in a timely fashion, and strive to maintain the highest standards at all times
• Attention to detail
• US Citizen

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to walk and stand in production floor operations for extended periods of time.
• Ability to periodically perform work in non-climate-controlled areas.